202 ecommerce is involved in ambitious projects covering the full scope of expertise from design, technical requirements and webmarketing. We maintain a studious and relaxed environment for all team members. You will be made responsible and given autonomy, while integrating a human scaled team (25 individuals in July 2018).
We care about your professional aspirations, as much as our clients provides new opportunities. 202 ecommerce is currently growing. Therefore, we are looking for strong new talents to join our passionate team.
3 Open Opportunities (July 2018), our roles are based in Paris (75002), compensation is to be defined based on your experience and qualifications.
Customer support (Permanent / Internship / Alternance)
We are currently looking for customer support officer. You will be in charge of analysing all issue reported by merchants who uses our modules, explain merchants how to fix, or ensure fix by our technical team (level 2 & 3). In general, you will ensure customer satisfaction & optimize support process, including usage of Fresdesk support platform.
– Understand & analyse issues,
– Help merchant to fix when possible,
– Or ensure fix by our technical team,
– Ensure customer satisfaction,
– Help product management to impriove product
– Good team spirit and a willingness to learn,
– Familiar with web usage and enthusiasm for new technologies,
– You are fluent in either English, Spanish or Italian,
– First experience as support officer is a plus
You think is job is made for you ? Send an email to email@example.com and we will consider your applications with great attention.